Privacy notice

Draft for legal review. This notice is a working draft and must be reviewed by counsel and the company's Data Protection Officer before launch.

Who we are

NexusOne ICT Solutions ("we", "us") is an Internet Service Provider and ICT solutions company based in Calamba, Laguna, Philippines. We are the personal information controller for the information you submit through this website. This notice explains how we handle your personal information in line with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and issuances of the National Privacy Commission (NPC).

What we collect

When you fill in a form on this website, we collect only what we need to respond:

• Your name, and the organization you represent, if any
• Contact details: mobile number and/or email address
• Your location (barangay or address) so we can check coverage and plan a site visit
• Details of your inquiry: plan, service, customer segment, partnership type and your message
• The page you submitted the form from, and basic technical data needed to block spam and abuse (such as IP address, processed by our security provider)

Why we use it

• To respond to your inquiry, check service availability and schedule a site assessment
• To send the design brief you requested
• To prepare a quotation or proposal
• To protect the website from spam and misuse

Our legal basis is your consent, which you give by ticking the consent box, and the steps you ask us to take before entering a contract with us. We do not sell your personal information, and we do not use it for unrelated marketing without asking you first.

Who we share it with

We share your information only with service providers that help us run this website and respond to you, under agreements that require them to protect it. These include our hosting and database providers, our email delivery provider and our spam-protection provider. Some of these providers may store data outside the Philippines; where they do, we require safeguards comparable to those under Philippine law. We may also disclose information when required by law.

How long we keep it

We keep inquiry records for as long as needed to respond and follow up, and for no longer than [RETENTION PERIOD: to be confirmed] unless you become a customer, in which case your customer agreement applies. We then securely delete or anonymize it.

How we protect it

We use organizational, physical and technical measures to protect your information, including encrypted connections, access controls limited to staff who need it, and secure hosting.

Your rights

Under the Data Privacy Act, you have the right to:

• Be informed about how your personal information is processed
• Access your personal information and get a copy of it
• Object to processing, and withdraw your consent at any time
• Correct inaccurate or incomplete information
• Have your information erased or blocked when there are grounds to do so
• Data portability
• Claim damages, and file a complaint with the National Privacy Commission

Contact our Data Protection Officer

To exercise your rights or ask a question about this notice, contact our Data Protection Officer at [email protected] or +63 945 766 2400. [DPO NAME AND DEDICATED ADDRESS: to be confirmed]

Changes to this notice

We may update this notice from time to time. The date at the top shows when it was last changed.